Anthony Lee — Work Experience
Technology & Digital Operations · Vancouver, BC · hello@aymlee.com
A summary of roles across technology, operations, and hospitality — starting behind the counter and growing into ownership of the technology function at a multi-location restaurant group.
Experience
Tractor Foods
Jul 2016 — Jul 2026Vancouver, BCTechnology Operations Manager
Feb 2020 — Jul 2026Led technology and digital operations across Tractor Foods and Tractor At Home (8 restaurants and a subscription meal delivery), including POS systems, e-commerce, websites, Microsoft 365 administration, data analytics, and business software. During COVID, pivoted the business to online ordering and delivery by onboarding 5+ delivery partners in just a few weeks, then consolidated integrations into Olo via Olo Rails so ParPOS, Olo, and aggregator menus stayed in sync. Spearheaded the rebuild and relaunch of tractorfoods.com and tractorathome.com using AI-assisted development tools to modernize the company's digital infrastructure.
General Manager
Jan 2017 — Jan 2020Led day-to-day operations across several locations, overseeing staffing, training new managers, scheduling, financial performance, inventory management, and customer experience while supporting company growth.
Kitchen Manager
Jul 2016 — Jan 2017Managed kitchen operations, food quality, inventory, scheduling, and team leadership while maintaining operational and food safety standards.
Chambar Restaurant
Mar 2016 — Aug 2016Vancouver, BCLine Cook
Mar — Aug 2016Worked in a fast-paced, high-volume kitchen, collaborating with the culinary team to deliver consistently high-quality service.
Creme de la Crumb Bakeshop & Catering
Jun 2012 — Aug 2016Vancouver, BC · Burnaby, BCOperations Manager
Dec 2015 — Aug 2016Oversaw multi-location operations, improving processes, staffing, inventory, scheduling, and day-to-day execution while supporting business growth and operational efficiency.
General Manager
May 2014 — Dec 2015Led daily store operations, managed staff, and drove customer experience and financial performance.
Catering Baker
Aug 2013 — Jun 2014Produced baked goods and catering orders while supporting daily production and quality standards.
Barista
Jun 2012 — Jul 2013Delivered specialty coffee and café service in a busy neighbourhood bakeshop.
Bluebird Cakery
Sep 2013 — Aug 2016Vancouver, BCCake Decorator
Sep 2013 — Aug 2016Created custom cakes and desserts while maintaining high standards for quality, consistency, and customer satisfaction.
Tsuki Sushi Bar
Oct 2012 — Nov 2013Vancouver, BCFront of House Manager
Oct 2012 — Nov 2013Managed daily restaurant operations, including staff leadership, inventory, scheduling, food safety, and customer experience. Partnered with ownership on marketing initiatives, menu planning, and business development.
LanguageCast Vancouver
Jan 2011 — Jul 2016Vancouver, BCCo-Founder
Jan 2011 — Jul 2016Co-founded a community organization dedicated to language and cultural exchange, growing an engaged member community and overseeing operations, communications, and marketing over five years.
Earlier Experience
- Seoul · 2011–2012Learning Korean, working abroad
A note on Korea: I lived and worked in Seoul from 2011 to 2012 while studying Korean at Seoul National University. The roles below were a crash course in adapting to a new language, culture, and pace — and in communicating clearly when words alone were not enough.
Store Manager
Sep 2011 — Apr 2012D'ASTI Coffee · Sinsa-dong, Gangnam-gu, Seoul, South KoreaManaged daily café operations, including hiring, training, inventory management, scheduling, cash handling, and customer service.
Barista
Jun 2011 — Oct 2011Twosome+ Coffee · Yeoksam-dong, Seoul, South KoreaDelivered exceptional customer service in a fast-paced café environment while preparing specialty coffee and beverages and supporting daily operations at a newly launched brand concept — all while learning Korean.
Communications Organizer
Jun 2011 — Oct 2011TEDxItaewon · Itaewon, Seoul, South KoreaCoordinated communications, managed event databases, and supported social media and administrative operations for a TEDx event.
ESL Explorer
Jun 2012 — Aug 2012Vancouver, BCContent Management & Korean Marketing Intern
Jun — Aug 2012Managed content and database updates, supported digital marketing initiatives on Korean social media platforms, and translated marketing materials from English to Korean.
Sura Korean Cuisine
Jan 2011 — May 2011Vancouver, BCServer
Jan — May 2011Provided attentive customer service in a high-volume restaurant, managed guest orders, and collaborated with kitchen staff to create a welcoming dining experience.
Cineplex Entertainment
Dec 2008 — Apr 2011Vancouver, BCProjectionist
Dec 2008 — Apr 2011Operated and maintained digital projection and audio systems, ensuring a high-quality guest experience across nightly screenings.
Starbucks Coffee Company
Jun 2007 — Jul 2009Vancouver, BCShift Supervisor
Jun 2007 — Jul 2009Supervised daily store operations, coached team members, and maintained Starbucks standards for customer service, quality, and operational excellence.
Festival Cinemas
Oct 2006 — Nov 2007Vancouver, BCStaff
Oct 2006 — Nov 2007First customer-facing role — supported box office, concessions, and guest experience across nightly screenings at a busy independent cinema.
Skills
- Technology
- Microsoft 365 administration · POS systems & integrations · Web & e-commerce platforms · Analytics & reporting · AI-assisted development · Vendor management
- Operations
- Multi-unit operations · Process design · Project management · Cross-functional leadership · Budgeting & financial reporting
- Digital
- Digital storefronts · Content & CMS · SEO fundamentals · Customer experience · Data-informed decisions
Contact
Email: hello@aymlee.com
Web: aymlee.com